Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
Whole Foods Market San Mateo, CA
Security verification
Whole Foods Market San Mateo, CA
1 week ago
See who Whole Foods Market has hired for this role
Whole Foods Market San Mateo, CA
1 week ago
See who Whole Foods Market has hired for this role
Security verification
Save job
Welcome back
Sign in to save Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager) at Whole Foods Market.
- Report this job
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this means you are responsible for the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team’s performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). You may be responsible for aspects of managing non-inventory supplies management & expense control. You are responsible for regulatory compliance, and special projects and/or assignments. As the Associate Team Leader, you support the Team Leader in leading and developing Team Members. You may participate in hiring activities. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Job Responsibilities
- Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
- Establishes clear expectations for balancing in-store customer service and completing online orders.
- Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
- Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
- Sustains strong knowledge and awareness of relevant competitors and industry trends.
- Ensures an effective and efficient response to customer questions, requests, and/or concerns.
- Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
- Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
- Maintains Team Member safety and security standards.
- Ensures compliance with relevant regulatory rules and standards.
- Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
- Maintains cleanliness of workspaces including staging area and coolers.
- Maintains security of equipment, e.g., MSRs, phones, currency counters.
- Proactively identifies process improvement opportunities.
- Consistently communicates and models WFM core values, leadership principles, and supports goals.
Job Skills
- Strong ability to perform task management, balancing dynamic customer flows.
- Demonstrated understanding of how labor utilization and task management drive performance metrics and customer experience.
- Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
- Strong ability to communicate performance analysis findings and actions, both verbally and in writing.
- Excellent interpersonal, motivational, team building and customer relationship skills.
- Capable of teaching others in a positive and constructive manner.
- Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
- Proficient with email, Microsoft Office, and operations-related applications.
- Proficient with mobile applications, dashboards, and basic understanding of retail systems capabilities.
Qualifications
- 18+ months retail experience including 6+ months of supervisory experience.
Physical Requirements/Working Conditions
- Must be able to lift 50 lbs.
- In an 8-hour workday: standing/walking 6-8 hours.
- Hand use: Single grasping, fine manipulation, pushing and pulling.
- Work requires the following motions: bending, twisting, squatting, and reaching
- Exposure to FDA approved cleaning chemicals
- Exposure to temperatures 90 degrees Fahrenheit
- Ability to work in a wet and cold environment.
- Ability to work a flexible schedule including nights, weekends, and holidays as needed.
- Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Retail
Referrals increase your chances of interviewing at Whole Foods Market by 2x
See who you know
Get notified about new Customer Service Team Lead jobs in San Mateo, CA.
Sign in to create job alert
Similar jobs
-
Customer Service Representative - State Farm Agent Team Member
Customer Service Representative - State Farm Agent Team Member
State Farm Agent
Redwood City, CA $35,000.00 - $50,000.00
-
Customer Service Representative
Customer Service Representative
Boudin
South San Francisco, CA $20.00 - $21.00
-
Customer Service Specialist
Customer Service Specialist
Gator Bio
Palo Alto, CA $25.00 - $30.00
-
Customer Service Associate
Customer Service Associate
Walgreens
San Mateo, CA
-
Customer Service Associate
Customer Service Associate
Walgreens
San Mateo, CA
-
Customer Service Representative - DO NOT DELETE
Customer Service Representative - DO NOT DELETE
Lever Middleware Test Company 2
San Francisco, CA
-
Customer Service Representative
Customer Service Representative
California Water Service
San Mateo, CA $28.05 - $32.75
-
Customer Service ( Remote work )
Customer Service ( Remote work )
PATH ARC
Atherton, CA
-
Remote Customer Service Representative
Remote Customer Service Representative
Grapeshoot
Redwood City, CA
-
Customer Service ( Remote work )
Customer Service ( Remote work )
PATH ARC
Milpitas, CA
-
Customer Service ( Remote work )
Customer Service ( Remote work )
PATH ARC
San Francisco, CA
-
Customer Service Representative (Hayward, CA)
Customer Service Representative (Hayward, CA)
Caesarstone Ltd. - Corporate
San Leandro, CA $24.00 - $26.00
-
Customer Service Representative
Customer Service Representative
Cintas
Fremont, CA
-
Customer Service ( Remote work )
Customer Service ( Remote work )
PATH ARC
El Granada, CA
-
Customer Service ( Remote work )
Customer Service ( Remote work )
PATH ARC
Union City, CA
-
Customer Service ( Remote work)
Customer Service ( Remote work)
PATH ARC
Millbrae, CA
-
Customer Service Associate
Customer Service Associate
Walgreens
San Carlos, CA
-
Customer Service ( Remote work )
Customer Service ( Remote work )
PATH ARC
Cupertino, CA
-
Customer Service ( Remote work )
Customer Service ( Remote work )
PATH ARC
Hayward, CA
-
Customer Service ( Remote work )
Customer Service ( Remote work )
PATH ARC
Hayward, CA
-
Customer Service ( Remote work )
Customer Service ( Remote work )
PATH ARC
Alameda, CA
-
Customer Service ( Remote work )
Customer Service ( Remote work )
PATH ARC
Berkeley, CA
-
Customer Service ( Remote work)
Customer Service ( Remote work)
PATH ARC
Sunnyvale, CA
-
Customer Service ( Remote work )
Customer Service ( Remote work )
PATH ARC
Fremont, CA
-
Customer Service ( Remote work )
Customer Service ( Remote work )
PATH ARC
Fremont, CA
-
Customer Service (Remote)
Customer Service (Remote)
PATH ARC
Millbrae, CA
-
Customer Service ( Remote work )
Customer Service ( Remote work )
PATH ARC
Dublin, CA
People also viewed
-
Customer Service Representative
Customer Service Representative
Aqua Test Inc.
San Francisco, CA
-
Customer Service Specialist
Customer Service Specialist
HOLLY HUNT
San Francisco, CA $18.60 - $23.68
-
Customer Service
Customer Service
Golden State
Brisbane, CA
-
Customer Service Representative
Customer Service Representative
Fortinet
Sunnyvale, CA $18.00 - $25.00
-
Customer Service (remote work )
Customer Service (remote work )
PATH ARC
Hayward, CA
-
Customer Service ( Remote work )
Customer Service ( Remote work )
PATH ARC
Emeryville, CA
-
Customer Service Representative
Customer Service Representative
Next Generation Marketing, Inc.
San Lorenzo, CA
-
Customer Service Representative
Customer Service Representative
Lever Middleware Test Company 2
San Francisco, CA
-
Customer Service Representative 2
Customer Service Representative 2
Lever Middleware Test Company 2
San Francisco, CA
-
Customer Service Representative / Data Entry
Customer Service Representative / Data Entry
Daylight Foods, Inc.
Union City, CA
Similar Searches
- Customer Service Team Lead jobs 110,372 open jobs
- Customer Service Lead jobs 170,013 open jobs
- Customer Team Lead jobs 169,135 open jobs
- Customer Service Supervisor jobs 135,579 open jobs
- Customer Support Team Lead jobs 89,128 open jobs
- Engineer Phd jobs 1,898 open jobs
- Service Team Lead jobs 152,200 open jobs
- Education Sales Manager jobs 3,972 open jobs
- Customer Service Manager jobs 255,392 open jobs
- Team Lead jobs 1,244,189 open jobs
- Outbound Manager jobs 8,416 open jobs
- Customer Support Lead jobs 117,691 open jobs
- Customer Service Sales Specialist jobs 185,727 open jobs
- Computer System Analyst jobs 441,501 open jobs
- Foreign Trade Manager jobs 1,362 open jobs
- Warranty Administrator jobs 52,209 open jobs
- Software Implementation Consultant jobs 15,737 open jobs
- Customer Operations Manager jobs 61,529 open jobs
- Account Project Manager jobs 53,562 open jobs
- Claims Consultant jobs 2,848 open jobs
- Loan Analyst jobs 22,075 open jobs
- Customer Service Trainer jobs 81,840 open jobs
- Security Team Lead jobs 74,792 open jobs
- Human Resources Supervisor jobs 18,106 open jobs
- Head of Corporate Communications jobs 10,444 open jobs
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More