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Thank you so much Matilde, the beautiful waitress of the hotel restaurant. She is friendly and helpful. The hotel has a good view, nice service and the restaurant is also delicious. enjoyed staying here.

Main Issue: Heating! No climate control. Visited in June where the temperature can easily reach minus 5 degrees celsius at night.There is no climate control, and you have 2 options. Option 1 keep fan heating on ( room can overheat ), Option 2 no heating (room can get to zero given the large glass windows). Every room has the same issue. The hotel is very old and really needs a climate control option given their 5 star rating.Furthermore the communal areas in the hotel were freezing. Everyone was wearing their coats inside.Location is great, the food was fine.Hotel Staff: Waiters and Reception staff great!Hotel Tour Operator : Avoid ! overpriced and incorrectly advertised. Was sold a 3h30 tour to Urus Islands. We were back at the hotel in 2h15. Furthermore they mentioned that tours could only leave before 9am, yet upon our return we saw our guide leaving with another group for the same tour after lunch.Amenities: We ran out of tooth paste, and when we asked for some, the hotel had none.

GHL Hotel Lago Titicaca offers a truly luxurious and secure retreat on its private island, setting a high standard for quality and exclusivity. From the moment guests arrive, they are warmly greeted by exceptionally attentive staff, ensuring a smooth and welcoming start to their stay. The rooms at GHL Hotel are notably spacious and immaculately clean, featuring large, comfortable beds that many guests regard as the best during their travels.One of the hotel’s standout features is its stunning panoramic views of Lake Titicaca, visible from the expansive windows in each room. Guests can enjoy breathtaking sunrises and sunsets from the comfort of their own rooms, adding a magical element to the already serene and picturesque environment. The hotel’s location not only provides spectacular natural vistas but also offers a peaceful escape from the hustle and bustle of daily life.Moreover, the hotel is equipped with a range of amenities designed to enhance the comfort and enjoyment of its guests. Whether you are visiting for leisure or business, GHL Hotel Lago Titicaca caters to all needs with superior service and facilities, making it an excellent choice for anyone seeking a memorable and luxurious stay in one of Peru’s most beautiful settings.

It's a good hotel, but a little old fashioned style. Looks like the 80s... But service, food and rooms are great.

Amazing experience! Milagros just the best! We got in early and our room was upgraded and we got an amazing view. Our room impecable and the service outstanding . Bar is the best!! Please visit!

Let me start by saying that I have a background in hotel management, am a certified luxury travel consultant and have vacationed in over 50 countries so consider myself well versed on luxury hotels and processes. This hotel is definitely not luxury or deserving of a 5 star category. My mom and I stayed for 3 nights specifically because it was convenient to Lake Titicaca of which was the only reason we were in town. There are other properties that are newer and nicer looking but this one had been established & the reviews we read were promising. Unfortunately, the reviews left out that the property has blackouts several times per night and they do nothing to safeguard their guests or warn them ahead as use of elevator, steps or such could be a hazard upon losing power. We experienced 8 one night alone including while dining in a pitch black restaurant and not one employee said anything but just moved along as usual. Candles would have been a nice gesture at the very least.It also smells like cow manure outside as the cows graze in Lake Titicaca which carries inside the entire hotel and is disgusting.If that is not bad enough, I am writing to warn others that this hotel has a thief within their staff. The 2nd day we were there and headed out on the Lake, my small wristlet was accidently left behind & upon my return was gone. I reported it right away to them after ripping my room apart to confirm it was in fact, missing and not just moved. It was a very small Coach bag, had money in it & the key to my suitcase. I felt violated and have never in all of my years staying in hundreds of hotels, had someone take something of mine. Regardless of their signage that says they are not responsible for things left outside the safe, that does not give the employees there the right to just take stuff they see sitting around the room knowing they won't be caught or penalized. The hotel promised to review the cameras and figure out what happened but instead, they gave me the run around for 2 days finally admitting they did not have any protocol in place for reporting theft and nothing to share with me to prove the employees innocence. I had to insist on them writing up a hotel incident report and even signing it, had to pursue a police report on my own and the manager showed a list of people entering the room several times that day but could not produce details and camera footage and times were missing where we left and returned so completely shady. We also noticed they leave multiple doors to the guest rooms open while cleaning elsewhere which leaves opportunity for anyone to enter. The manager felt more sorry for her housekeeping team that were being accused than me as a guest and basically insinuated that her employees would never do such a thing having only asked them directly and getting a response that they hadn't seen the item in the room. Not sure what else they expected them to say. Whether this was the first time or not that something like this has happened, with no serious investigation on behalf of their guests and no established protocol in place for employee theft, someone will continue to get away with it so be warned should you choose to stay at this place.

I had an extraordinary stay at a hotel that surpassed all my expectations. The staff provided exemplary service, going above and beyond to ensure my comfort and satisfaction. The views from the rooms were absolutely breathtaking, with expansive windows showcasing the majestic beauty of Lake Titicaca. The attention to detail in the room's design, along with luxurious amenities, created a haven of relaxation. The dining experience was exceptional, with talented chef creating delectable dishes and attentive waitstaff providing impeccable service. This hotel offers a remarkable retreat with unparalleled service and awe-inspiring vistas. I highly recommend it for an unforgettable experience.

Came here with the family (3 adults, two teens and two kids).The hotel: It is nice but might be time to refurbish. The hotel is a bit outside of the city, which is good for the great lake view but not great for food options. The hotel breakfast is very good (really surprised by their pancakes). I was not a fan of the lunch/dinner options at the hotel restaurant so ate at the hotel bar instead which includes mostly sandwiches (recommend the crispy chicken over the hamburger). Internet in the hotel is very reliable. I never lost connection and the speed was very good.The service: It has been spectacular! Everyone of the staff has been very accommodating, friendly, and personable. If you have an opportunity, try to book a tour with Neal. He always has a smile on his face, talks with everyone in the group, and takes the tour at the groups pace. He was very knowledgeable and provided several options based on what we wanted to do. 100% recommend.

Nice enough place. Kind of dated on the outside but I thought the inside was nice and the location and grounds are pretty. The rooms are pretty good and all have nice views. Beds and tvs are new but the furniture, carpet, and drapes all desperately need updating. The shower was just OK, honestly I was expecting more from a higher end hotel. Water pressure was just OK but the main problem was the shower only gets warm and not hot. Towels were old and worn out. Also, the heat in the rooms works but only at a glacial pace so the room was always chilly, which makes the shower feel even colder.Breakfast has potential but most dishes have way too much oil/butter. The scrambled eggs for example were consistently disgusting because there were WAY too creamy/oily.

The rooms have a wonderful view of Lake Titicaca, are very comfortable, the restaurant service was five star and the price was according to the service.

It is an older hotel but the views are immaculate! Both from the room and the common areas. There is also a small pier from which you can book a tour over the lake. My only problem was with appliances maintenance, my sink was leaking a bit. But otherwise great stay!

This hotel is very nice and comfortable. We loved our stay! The beds and service were wonderful. The breakfast was also wonderful, lots of options and high quality. Dinner at the restaurant was as great. The food is beautiful and the ingredients were quality, but everything was so super salty it was hard to eat. We didn't eat much of it.

The best hotel in Puno, albeit aging. Every room has a calm and wonderful view, and the inside architecture is definitely inspired with wide open spaces, perched above the lake (but still very close to the city for convenience). That being said, it’s showing its age and needs a refurbishing to really qualify as 5 star nowadays.Service wise, the breakfast was good, and the restaurant is decent enough if you don’t feel like leaving the place (definitely more focused on meat/fish). Staff was very kind and accommodating.Overall, while this wasn’t our best stay in Peru, it’s our recommendation for Puno.

What a great Hotel, GHL Hotel in Puno. The Hotel is within an Island inside Lake Titicaca. Great food and drinks, you can algo explore the property, there are Alpacas, Guinea pigs, foxes and lake birds. Amazing if you come to Puno. Also there are many tour activities that the Hotel agency can prepare for you

Facility wise, it is the best hotel in Puno. We would stay there again if we were back.We liked:- the view of lake Titicaca bay in the room- breakfast with the view- tasty dinner and fair priced for what it is- excellent service- we heard that there’s sauna but didn’t have time to tryWe didn’t like:- shower was leaking in the bathroom thus water pressure was low- we booked a two beds room. The beds are too small for our like. Anyone that is above 175 cm might find the beds being very small.Tips: book tours with external agencies. The quote you get from the hotel is 2-3 times as the price in Puno town.

This was a nice hotel, but with some dated rooms and occasional misses. First, I must say that the views were fantastic - clear out over lake Titicaca in all directions. The common areas were also quite large with a pool table in the bar area and plenty of seats and tables spread throughout the very long lobby. However, the rooms were not perfectly maintained or setup - my room started with a half-empty minibar and the rope system to open both sets of drapes at once broke. (The windows also had a "contact us to open these" label, despite there only being "heat" options on the thermostat) The gym was small but functional, and there wasn't a pool.I have to take off a star for the pricing of the excursions, though. I arranged a day tour on the lake through the hotel for $70 after being told it was with the hotel itself, only to end up on a 40+ person mixed language boat where the others onboard paid half that or less. Airport transfers were competitively priced as far as I could tell.Breakfasts were fantastic. There aren't all that many hotels that will make Eggs Benedict as part of the included meal!

A private island hotel for an affordable price. Great service and great facilities. Best. Highly recommended.

GHL Hotel Puno, the best hotel in the city, provided us with an exceptional experience during our honeymoon trip. The hotel’s great service and easy communication via WhatsApp made our stay convenient. Despite the aged interior, the spotless cleanliness and the remarkably comfortable bed enhanced our comfort. Additionally, while the natural lake smell lingered outside, it didn’t affect the delightful atmosphere within the hotel. Furthermore, its gentle 10-minute drive from the city center was convenient, and the standard 5-star Peruvian breakfast was a delightful addition to our mornings. Overall, our 2 night honeymoon stay at GHL Hotel Puno was both romantic and enjoyable, creating beautiful memories for us to cherish.