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Arvin Sombilla
Talent Acquisition Specialist | Lifelong Learner
Build a rewarding career with Steinbach Credit Union
Steinbach Credit Union is one of Manitoba’s largest credit unions and one of the ten largest in Canada with over $9 billion in total assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member’s individual needs.
Our member-centric approach is a key driver in everything we do, and our level of service is second to none.We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit our website.
An exciting opportunity awaits
As a Member Contact Centre Representative you will provide members with a variety of services related to the promotion and sales of non-cash related deposit products and services with courtesy and accuracy over the phone. You will respond to a variety of inquiries, analyze needs and assist current and potential members in finding the product or service which best meet their needs.
The role requires working full-time on different shifts throughout the department's hours of operation. These hours are Monday to Friday from 8am to 8pm and on Saturdays from 8am to 4pm.
Specific Responsibilities:
Process member transactions and requests including, but not limited to transfers, account updates, loan payments, term deposits, cheque orders, and account closures
Build and strengthen member relationships by providing solid advice over the phone and through digital channels
Provide technical support to members on Internet Banking
Occasionally handle outbound calls to respond to e-mail or voice-mail or to assist other departments
Qualifications:
Grade 12 Diploma plus one to three years of job-related experience, or an equivalent combination of education and experience
Proven ability to achieve or exceed sales goals
Strong communication skills and listening skills, coupled with the ability to develop effective working relationships with members and staff
Demonstrated professionalism, excellent customer service and problem solving abilities
Proficiency with Microsoft Word and Excel
Credit Union/Financial Institution experience would be considered an asset
Bilingualism would be considered an asset
How we'll reward you
You can look forward to joining an organization that values teamwork and its membership. You will receive a competitive annual salarybased on skills and experience. In addition you would be eligible for variable compensation and matched pension plan per SCU policies. You will also receive a great host of benefits, including:
Extended medical, dental, vision benefits, plus a healthcare spending account (premiums 100% paid by SCU)
Short Term Disability, Long Term Disability, Life insurance, and AD&D insurance
Employee Banking Benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products)
Opportunities for professional development
Clothing allowance
Accessibility and inclusivity
We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.
Closing date is open until filled
We thank all candidates for their interest, however, only those selected for an interview will be contacted.
Employment type
Full-time
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